When troubleshooting your modem, address hardware issues first, such as cables and power, to avoid unexpected modem restarts. After that, debug the software and modem configuration issues. Follow the instructions in this article to restart or factory reset your GFiber device. When your modem keeps resetting, it's more than just an inconvenience. It can interrupt work meetings, online classes, gaming sessions. We work from home and need consistent internet, so having exhausted the router-related steps with the support person (turn off and on, factory reset, etc. Waiting 10 seconds ensures that any remaining power stored in the router has a chance to dissipate and the RAM clears. When issues like signal loss, slow speeds, or intermittent connectivity arise, systematic troubleshooting is key.