Privacy Policy

1. Introduction

Welcome to the products and services of Budowa Silesia Photonics (hereinafter referred to as "we" or "us"). We fully understand the importance of your personal information and are committed to protecting your personal information safely and reliably, in full compliance with the EU General Data Protection Regulation (GDPR) and applicable Polish data protection laws. We strive to maintain your trust and adhere to the following principles to protect your personal information: accountability, purpose limitation, consent, data minimization, security, user participation, and transparency.

This Privacy Policy is intended to explain how we collect, use, store, transfer, share, and protect your personal information, as well as the rights you have. Please read and fully understand the entire content of this policy before using our products and/or services. Once you use or continue to use our products and/or services, you agree that we will process your personal information in accordance with this Privacy Policy.

2. Information Collection

We collect information that you voluntarily provide while using our services or that is generated as a result of using the services, in a lawful, legitimate, and necessary manner, including but not limited to:

2.1 Information You Voluntarily Provide

• Account Information: Name, company name, email address, phone number, postal address, etc.
• Transaction Information: Purchase history, order details, invoice information, etc.
• Communication Information: Inquiries, feedback, and comments you provide to us via online forms, email, phone, etc.
• Technical Support Information: Product model, serial number, fault description, etc.

2.2 Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifier, etc.
• Log Information: IP address, access time, browsing history, click records, etc.
• Location Information: General geographic location obtained via IP address or GPS.

3. Use of Information

We strictly comply with legal and regulatory requirements and our agreements with users, using the collected information for the following purposes:

• Providing products and services to you, including product delivery, technical support, after-sales service, etc.
• Processing your orders, including payment processing, shipping arrangements, invoice issuance, etc.
• Communicating with you, including sending product information, service notifications, and promotional activities (with your consent).
• Optimizing our products and services, including user experience improvement, feature enhancements, bug fixes, etc.
• Conducting data analysis for product improvement, market analysis, business decisions, etc.
• Ensuring account security, including identity verification, abnormal behavior detection, fraud prevention, etc.
• Complying with legal and regulatory requirements, including cooperating with regulatory authorities and judicial investigations.

4. Information Sharing

We place great importance on the security of your personal information and will not sell or otherwise transfer your personal information. We only share your personal information under the following circumstances:

4.1 Sharing with Your Explicit Consent

We will share your personal information with other parties only after obtaining your explicit consent.

4.2 Sharing with Authorized Partners

We may share your personal information with authorized partners who provide services on our behalf, including but not limited to: logistics delivery, payment processing, customer service, data analysis, etc. We will require these partners to strictly handle your personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

4.3 Sharing Required by Law

We may share your personal information when required by laws and regulations or under mandatory requirements from government authorities.

4.4 Sharing to Protect Legitimate Rights and Interests

We may share information within a reasonably necessary scope to protect the legitimate rights and interests of us, you, or other users.

5. Information Security

We use various reasonable physical, electronic, and managerial security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss.

• Using SSL/TLS encryption technology to protect data transmission security
• Establishing a data classification and grading management system to provide enhanced protection for sensitive information
• Implementing access control mechanisms to ensure that only authorized personnel can access personal information
• Conducting regular security audits and vulnerability scans to promptly discover and fix security risks
• Providing security training to employees to raise awareness of information protection

Please understand, however, that due to technical limitations and the inherent risks of security measures, we cannot guarantee 100% security of information even though we have strengthened our security measures as much as possible.

6. Your Rights

In accordance with the EU GDPR and applicable Polish data protection regulations, as well as common practices in other jurisdictions, we ensure that you can exercise the following rights with respect to your personal information:

6.1 Access Your Personal Information

You have the right to access your personal information, except for exceptions provided by laws and regulations.

6.2 Correct Your Personal Information

When you discover that the personal information we hold about you is incorrect, you have the right to request us to make corrections.

6.3 Delete Your Personal Information (Right to be Forgotten)

You may request us to delete your personal information in the following circumstances:

• If our processing of personal information violates laws or regulations
• If we collect or use your personal information without your consent
• If our processing of personal information violates our agreement with you
• If you no longer use our products or services, or you close your account
• If we no longer provide products or services to you

6.4 Withdraw Your Consent

Each business function requires certain basic personal information to be completed. You may grant or withdraw your consent for the collection and use of additional personal information beyond the basic collection at any time.

6.5 Account Cancellation

You may cancel your previously registered account at any time. After cancellation, we will stop providing products or services to you and, upon your request, delete your personal information unless otherwise provided by laws and regulations.

6.6 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

7. Cookies and Tracking Technologies

We or our third-party partners may collect and use your information via cookies and store such information as log data.

7.1 Use of Cookies

We use our own cookies to provide you with a more personalized user experience and services, for the following purposes:

• Remembering your identity to avoid repeated logins
• Analyzing your usage of our website to optimize user experience
• Providing personalized content and recommendations

7.2 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that if you disable cookies, we may not be able to provide the best service experience, and some services may not function properly.

7.3 Third-Party Tracking

Our website may contain content or links provided by third parties, and these third parties may collect your information through their own methods. We are not responsible for the privacy policies of third parties and recommend that you read their privacy policies carefully when visiting such third-party websites.

8. Protection of Minors

We attach great importance to the protection of minors' personal information. Our products and services are primarily intended for businesses and adults. Without parental or guardian consent, minors should not create their own user accounts.

If you are a minor, we suggest that you ask your guardian to read this Privacy Policy carefully and use our products and/or services or provide information to us only after obtaining your guardian's consent.

Where we collect personal information of minors with parental or guardian consent, we will only use, share, transfer, or disclose such information as permitted by laws and regulations, with explicit parental or guardian consent, or as necessary to protect the minor.

If we discover that we have collected personal information of a minor without prior verifiable parental consent, we will attempt to delete such data as soon as possible.

9. Policy Updates

We may update the terms of this Privacy Policy from time to time, and such updates form part of this Privacy Policy. If such updates materially reduce your rights under this Privacy Policy, we will notify you by posting a prominent notice on the homepage, sending a dedicated notification, or other appropriate means before the update becomes effective.

In such circumstances, your continued use of our services will be deemed as your consent to be bound by the revised Privacy Policy. If you do not agree with any content of this Privacy Policy, please stop using our services immediately.

We recommend that you periodically check this page for the latest privacy policy content. We will notify you of material changes through more prominent methods, including but not limited to website announcements, email notifications, and app push notifications.

10. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your rights, please contact us through the following channels:

We will respond to your request within 30 calendar days of receipt (as required by GDPR). In principle, we do not charge a fee for your reasonable requests. However, for repetitive requests that exceed reasonable limits, we may charge a certain cost fee depending on the circumstances.